Terms and Conditions

Clean Touch Services — Orlando, Florida

1. Acceptance of These Terms

By booking a cleaning service, submitting the booking form, or otherwise engaging Clean Touch Services ("we," "us," "our"), you ("client," "you") agree to these Terms and Conditions. If you do not agree, please do not book or use our services.

Clean Touch Services provides residential and short-term rental cleaning in and around Orlando, Florida, including regular cleaning, deep cleaning, post-construction cleaning, and Airbnb and vacation rental turnover cleaning.

2. Booking, Scheduling and Access

Bookings are made through our website at cleantouchservicesorlando.com/booking, by phone, or by text at (689) 265-0495.
You agree to provide accurate information about your home or business, including size, condition, and any areas needing special attention.
You agree to provide our cleaning team with reasonable access to the property at the scheduled time, either by being present or by providing clear access instructions (door code, lockbox, key location, etc.).
If our team cannot access the property at the scheduled time through no fault of ours, the appointment may be treated as a late cancellation or no-show under Section 4.
We will do our best to accommodate schedule changes, but appointment times are confirmed only once you receive confirmation from us.

3. Pricing, Payment and Card on File

Pricing is based on the details you provide at booking (service type, square footage, bedrooms and bathrooms). Final pricing is confirmed before your appointment.
When you complete the booking form, we verify your payment card with a temporary $1 charge. This charge is refunded automatically within moments and is never kept by us. Your full card number and security code are sent directly to our payment processor, Stripe, and are never stored on our servers or seen by our staff.
Your card is kept securely on file with Stripe so we can charge it for the cost of your cleaning service, any applicable fees under Section 4, and any additional services you request.
You authorize Clean Touch Services to charge the card on file for services rendered and for any fees described in these Terms.
A credit card on file is required before we can confirm your booking.
Payment is due on the day of service. We accept cash, Zelle, and credit or debit card. Credit and debit card payments carry a 3% processing fee. If payment is not received on the day of service, the card on file will be charged.

4. Cancellation, Rescheduling and No-Shows

We ask for at least 48 hours' notice to cancel or reschedule a cleaning appointment.
Cancellations made with less than 24 hours' notice may be charged a late cancellation fee of 75% of the service price.
If our team arrives and cannot access the property, or no one is available to let us in and no access instructions were provided, this is treated as a no-show and may be charged a no-show fee of the full price of the job.
Fees under this section are charged to the card on file.
If we are unable to begin at your scheduled time because of a delay on your end, the delayed time is deducted from your total cleaning time and the cleaning still ends at the originally scheduled time. A delay of 45 minutes or more is treated as a same day cancellation and charged in full.
If a recurring cleaning falls on a holiday, we will move it to the closest available day.

5. Satisfaction Guarantee

We want you to be fully satisfied with every cleaning. If any part of the service does not meet your expectations, contact us within 24 hours of the appointment and we will return to re-clean the affected areas at no additional cost. Due to the nature of our business, we do not offer refunds once a service has been completed; our remedy is to re-clean the area in question.

6. Client Responsibilities

Please secure or inform us of any fragile, sentimental, or high-value items before your appointment. We take care with your belongings, but we are not responsible for pre-existing damage or items not disclosed as fragile.
Please let us know about pets in the home so our team can take appropriate precautions.
Please disclose any allergies or sensitivities to cleaning products so we can adjust the products we use.
Please remove or secure items of significant monetary or sentimental value prior to our arrival.

7. Liability and Insurance

Clean Touch Services is licensed and insured, and our cleaners are background-checked. If damage occurs as a direct result of our service, please report it within 24 hours so we can investigate and make it right. Our liability is limited to the cost of repairing or replacing the specific item damaged, up to the amount reasonably attributable to our service, and excludes pre-existing wear, damage not reported promptly, or items we were not informed were fragile or high-value.

8. During Your Cleaning

For your comfort and safety, we recommend stepping out or relaxing in a separate area of the home during your cleaning. Our professional products can release strong odors and fumes, floors may be wet and slippery, and equipment and cords will be in use throughout the space. Staying in the rooms being cleaned also slows our process, so if our team repeatedly needs to stop and work around occupants, any additional time needed will be billed as extra time.
Please keep children supervised and away from the areas being cleaned. We use professional products that can be harmful if touched or swallowed, floors may be wet and slippery, and vacuum cords can be a tripping hazard.
Please keep pets secured in a separate area during the visit. Cleaning products can be harmful if pets lick or step in them, and open doors and running vacuums can cause stress or let pets get out of the home.
We bring our own professional cleaning supplies. If you prefer that we use a specific product, we are happy to, as long as it is provided for us.
To protect our team, we may pause or end a visit if we find heavy mold, biohazards, pests, or any unsafe condition. Time already spent will be charged.

9. Marketing Communications

By submitting a booking or quote request, you agree to receive marketing materials from us, including emails, phone calls, and automated text messages (SMS). Message and data rates may apply. You may unsubscribe at any time by replying "STOP" to a text message, using the unsubscribe link in an email, or contacting us directly at (689) 265-0495.

10. Changes to These Terms and Contact

We may update these Terms from time to time; the current version will always be posted at cleantouchservicesorlando.com. Continued use of our services after changes means you accept the updated Terms.

Questions about these Terms can be directed to Clean Touch Services at (689) 265-0495.